Air Specialist Heating & Air Conditioning

Robert P 

on BBB

a year ago

I have used Air Specialist for 13 years and was very satisfied with their service until this year. Most recently, I had an estimate of $1,750 to replace insulation on the refrigerant lines that were causing water damage to the sheetrock from condensation. I questioned the cost, but was told that the refrigerant lines needed to be cut and pumped down so that the insulation could slide over the lines, then welded back and the system recharged. I approved the work, but when the crew arrived I was told that refrigerant lines wou... read more

Michael F 

on BBB

2 years ago

Called because I was locked out of my thermostat. Technician said it could not be reset and they charged me $604 for a new thermostat. After repair was done and I could see what old thermostat was I looked at their manual online and it said if you were locked out contact their technical support for assistance in resetting your thermostat. The thermostat they sold me got $604 sells on Amazon for $140 dollars. Have contacted air specialist twice for assistance with these charges and was told the person I needed to speak with w... read more

Ethan J 

on BBB

2 years ago

??????AC <3 yrs old. Called - cs rep stated someone would call first ad I was a PRIORITY—— NEVER received a call back. DO NOT BUY ANYTHING FROM THIS DOG AND PONY COMPANY. CUSTOMER SERVICE IS ****** AS WELL AS EVERYONE EHO TOUCHES YOUR EQUIPMENT THIS IS NOT A TIT FIR TAT—- IFI ran my business like they do… I WOULD BR OUT OF BUSINESS THERE ARE OTHER AC COMPANIES THAT ARE BEGGING FOR CUSTOMERS AND WHO WOULD BE HAPOY TO HELP. WE GIVE THIS A ONE STAR AS THERE IS NO ZEROS. PLEASE SEEK OUT OTHERS —- you’ll thank me later??. . 

Charolette J 

on BBB

2 years ago

Paid $1,584 for ac repair. Advised leak and was repaired by Steve yesterday 10/31/22. Air conditioner worked for approximattely five hours at most. At 9 pm ac showed 77 degrees fan turned on but did not cool 74 degrees. A/C ran fan all night. Outdoor temp was in low 60's, so no hot weather stress. Phoned air specialist, Steve repairman came out stated must have sprung another leak and that's that. I'm retired fixed income cannot afford to give away $1,584, Company repairman should have verified checked if further repairs nee... read more

Richard P 

on BBB

3 years ago

I called this company because of the reviews seen on ****** and it impressed me. I will say they are professional and friendly, unfortunately what they lacked was service to work with me on my issues. When the technician (Carlos) arrived at my home my outside unit (compressor) was working properly and was cooling my home to 76 degrees with the ac set at 74 degrees in the hottest part of the day. Carlos found a slight leak in the inside unit (condenser) and thought to add refrigerant (coolant) to help cool the home more adequ... read more

Tri L 

on BBB

3 years ago

I don't recommend using this dealer as your AC service provider. SIMPLY, THEY ARE OVERPRICING ON THEIR SERVICE AND THEY DON'T HELP YOU GETTING THE PART WARRANTY YOU DESERVE. I used them once and will NEVER AGAIN . The cause: I bought a condenser unit from this dealer 2 years ago. The condenser coil broke and leaked; so the unit does not provide cooling. I called them . The technician came to check for a $69 fee. They gave a quote of $2240 for replacing my condenser unit in warranty. That price! It's like buying a new unit ag... read more

Stephen M 

on BBB

3 years ago

Have new system that is constantly being worked on Twice was told it was installed wrong by there technicians. Currently has new air handler installed lasted a week and there technician said this one was installed wrong also and there the installer 

Charles W 

on BBB

4 years ago

I have been foolish enough to use this contractor for over 15 years. They are overpriced (by a factor of 3), the technician cannot give you a straight answer, the operations manager wants to just keep adding more and more more. I also discovered that they did not put the right size condenser the last time it was replaced. I would not recommend them for anybody again in the future.