Westmore has always been amazing to deal with for great prices, routine maintenance and deliveries ... I didn't fully appreciate how amazing until our system failed heading into a Holiday weekend and we called for HELP! Mario answered the call within minutes -- he tried to troubleshoot on the phone to walk us through a fix and when that didn't work was at the house within 30 minutes and quickly diagnosed the problem. A part needed to be ordered which wouldn't show up for 5 days -- instead of leaving it at that, he research... read more
After a good decade without a boiler tune-up, I finally scheduled one with Westmore. Someone showed up, spent a good long time getting it back up to speed, but the job wasn't done because it was THAT BAD. The next day, a second technician showed up...(Matthew S) and he finished the job! But uh-oh...about an hour later smoke started filling my boiler room and house. I called Westmore, they sent someone within 5 minutes to fix it...AND, Matthew showed up too, to see if he made a mistake the prior day. He wanted to make sur... read more
I had an issue with my boiler and made a call to Westmore early in the morning. Within 2 hours, Mario the technician made the trip over and walked me through the issue with my boiler. He fixed the problem and explained what he did to fix it. I am very impressed with the level of professionalism and speed they were able to address my problem.
A good test of a reliable service company is that they come to your help during your hour of need. Westmore Fuel passed this test with flying colors when we ran out of heating oil on the coldest day of the season this weekend. After I called them, they listened to me very sympathetically and responded immediately by sending their truck within about 40 minutes. I am extremely satisfied by their prompt service when I needed it the most. I wholeheartedly recommend Westmore Fuel.
Westmore is DISHONEST and doesn’t actually care about its clients. Do not use this company.
We considered returning to them and asked that they help with a no heat problem. They charged an extra 30 mins ($79.50) and when the error was questioned, replied that it was a “travel fee”.
Less than 24 hours after our question about the charge, they charged our card without our knowledge or authorization for the entire bill because they suspected we’d dispute. They illegally charged our card a day after they invoiced us. Who does th... read more
