We have had issues with Superior Air and Water not finishing their job 3 times and getting charged for something that broke after they worked on it. Terrible customer service for a company that prides itself on customer service. We had one particular experience that really set us off. We just got charged $105 for a service fee that they refused to waive on something they broke while working on our plumbing. The excuse that was given about the pipe that broke after they had worked on the neighboring pipe was, "Your plumbling ... read more
The service tech that was dispatched to my home on 9/13/23 was first more concerned about me signing the service call fee $105, acceptance of work performed prior to completing, and authorizing Superior Water & Air to charge my credit card. He further diagnosed that the gas control part had gone bad without even paying attention to the blue blinking light codes on the Honeywell control unit. 6-2 code: recycle limited - P/S limited open. Then he proceeded to give me a list of parts ($600) and cost for labor. I was not satisfi... read more
Manuel at Superior Water & Air did a great job patching and texturing our ceiling after the installation crew cut a few holes to find our water line to put in our new water softener. He was so quick and efficient and left the ceilings looking great!
My Fiance already posted a review, but our service was so bad I felt the need to post one too. We were introduced to this company through Costco for a reverse osmosis, a water softener, and water heater installation. They seemed to do a good enough job, but come winter time our furnace wouldn't work and we weren't sure why. We had to have them come out and look at it. Turns out they just forgot to turn the gas back on after they installed all of the items and we were cold for a few weeks for a small oversight. However, they ... read more
After an initial mix up about time of the appointment, all went very well. The technician, Alma, quickly identified the problem and implemented a temporary fix until we could get the required component. Since the water heater was still under warrant, he arranged to have it shipped to my house. Once it came, he returned promptly to install it. Alma was wonderful in all respects: professional, friendly, helpful, efficient. He explained every thing fully. I would happily recommend him to anyone. I would rate him an unqu... read more
