Please take heed in this review, as I had a very similar experience as others. The customer service I received from John was appalling. I see he treats many people this way. Rude and hangs up on you numerous times. We cancelled our order immediately. I can’t understand how he is allowed to keep working there. But then again I left 4 messages for the general manager (who works right there in the Farmingdale location) and receive no callbacks. The poor customer service starts at the top. Do not make the same mistake we did, sh... read more
My favorite furniture place. Customer service is amazing; Jason always has great suggestions and he is very assertive. For some reason unknown to us I've had issues with a Universal Furniture dining set I bought here but Jason was gracious enough to exchange items for me at no additional cost.
Will always come back and recommend.
Great selection of merchandise and one-of-a-kind items. Found the perfect tables, but disappointed at having to wait weeks for delivery.
The loveseat we purchased online did not meet our expectations, especially for the price. The color did not go as well in our house as we had hoped. The material also looks dingy even though it’s brand new. When we called about returning it, the manager John was very aggressive, rude, & even hung up on us, saying ALL SALES ARE FINAL! I would NOT recommend Peter Andrews Furniture AT ALL. Now we’re stuck with this piece of furniture that we don’t want.
Worst store I have ever dealt with. Be aware of one of this companies policies, when you sign the order you will NEVER GET A REFUND! They say they will solve any problems but it will take forever. Waited 1 1/2 monthes for a dining table and chairs. Delivered with damaged leaf. Their response was to say they can only order me a whole new table with a new leaf but it would take another 2 month's. Absurd, and they totally felt they were doing me a favor! Ordered June and would be lucky if I had it by Thanksgiving. This is why t... read more
