One Hour Heating & Air Conditioning of Sacramento

Tony Williams 

on Google

4 years ago

AVOID THIS COMPANY AT ALL COSTS!!! Writing this on behalf of my retired disabled parents whose home was almost burned down my this companies incompetent negligence. My parents had a seasonal service agreement and a tech was sent out to perform a scheduled maintenance. Within just a few minutes of being in the home the service tech caused a short circuit in the heater, resulting in fire which burned up the front of the unit into the ceiling. The tech was unprepared for this and stood there while the fire raged, causing my p... read more

Jeff Adams 

on Google

2 years ago

I purchased a new heating and air unit from One Hour 10/13/2011. The first one we had nothing but problems with it, It was a lemon. One Hour did finally make it right, but they where here every month working on it for that first year. After they made it right it was up keep on maintenance. Although the unit did leak water out of the drain valve it still does to this day I put buckets down I included pictures. Today 9/9/2021 my a/c doesn’t get cold so I called them had them come out. I was told it’s low on freon. It’s going t... read more

Kevin 

on Google

a year ago

Update 7/13 multiple calls placed for a call back. We're in a hotel as the house is sitting at 90 degrees inside. With children that have asthma this is unacceptable. Device was damaged during routine "maintenance" while under the service plan. I've called multiple other companies who are astounded that this wasn't immediately corrected as a call back and not a new visit. Heat is expected to rise to triple digits this weekend. Hopefully a manager calls me back to help my family. They killed my AC right before triple digit w... read more

Patti Shibata-Bardaro 

on Google

10 months ago

I have been with this company for a very long time and thought they did quality work and provided great customer service. Things have changed drastically this year. I called in June 2023to have someone come out and look at my A/C unit that was replaced in August of 2020. A tech came out and found a possible leak. He topped off the Freon at no charge, which I appreciated since it was still under warranty. Another tech would have to come out and perform a leak test. The Tech came out about a month later and then I was told th... read more

Terri H 

on Google

11 months ago

My experience the last year has been horrible. They installed a brand new unit less then a year ago and when they came 2 weeks ago to check out why the a/c wasn’t working properly they told us it needed a zone board and it would be covered under warranty. Jedidiah came back after I called to see if the part was in and they scheduled a time to install the part. He came in not saying a word and when he told me he was finished and checked that the unit was now working he told me I owed $815.00. When i questioned him he mumbled ... read more