One Hour Heating & Air Conditioning of Sacramento

Tony Williams 

on Google

5 years ago

AVOID THIS COMPANY AT ALL COSTS!!! Writing this on behalf of my retired disabled parents whose home was almost burned down my this companies incompetent negligence. My parents had a seasonal service agreement and a tech was sent out to perform a scheduled maintenance. Within just a few minutes of being in the home the service tech caused a short circuit in the heater, resulting in fire which burned up the front of the unit into the ceiling. The tech was unprepared for this and stood there while the fire raged, causing my p... read more

Patti Shibata-Bardaro 

on Google

a year ago

I have been with this company for a very long time and thought they did quality work and provided great customer service. Things have changed drastically this year. I called in June 2023to have someone come out and look at my A/C unit that was replaced in August of 2020. A tech came out and found a possible leak. He topped off the Freon at no charge, which I appreciated since it was still under warranty. Another tech would have to come out and perform a leak test. The Tech came out about a month later and then I was told th... read more

Kevin 

on Google

a year ago

Update 7/13 multiple calls placed for a call back. We're in a hotel as the house is sitting at 90 degrees inside. With children that have asthma this is unacceptable. Device was damaged during routine "maintenance" while under the service plan. I've called multiple other companies who are astounded that this wasn't immediately corrected as a call back and not a new visit. Heat is expected to rise to triple digits this weekend. Hopefully a manager calls me back to help my family. They killed my AC right before triple digit w... read more

Pam Milchrist 

on Google

2 years ago

The service was great! I bought my system 11 years ago along with a warranty and service maintenance. As a result, the equipment is in good shape. After talking with Cameron today, I renewed my maintenance system for another 3 years. He did a really nice job explaining to me why my heating wasn’t working efficiently (clogged filter). He said he tested everything and it was all in excellent condition. I ordered a new filter and all is well. Cameron is one of the nicest, considerate young men who have maintained my system ... read more

Kaitlin Lane 

on Google

a year ago

I had service done in May and a Freon leak was discovered. I was told at the time that someone would call and schedule service to get it fixed within two weeks. After over a month I gave a call and requested to have service scheduled since no one had called me. After a week with no response I called again and received the same response. I called again today and received a response that they have had no techs and service would be a month. I still have not received a call back to schedule and I pay extra to be a care member. I... read more